Cookie Policy
This Cookie Policy (“CST Policy”) describes the different types of cookies and similar technologies that are used on the site where this policy appears (“Site”). We may change this CST Policy at any time. Please take a look at the “Last Updated” legend at the top of this page to see when this CST Policy was last revised. Any changes to this CST Policy will become effective when we make the revised CST Policy available on or through the Site.
If you have any questions, please contact us at [email protected].
1. What Are Cookies And Similar Technologies?
Cookies are a standard feature of websites that allow us to store small amounts of data on your computer about your visit to the Site. Cookies help us learn which areas of the Site are useful and which areas need improvement. For this purpose, we also use technologies similar to cookies, such as pixel tags.
You can choose whether to accept the use of cookies and similar technologies in general by changing the settings on your browser or by changing specific settings for the Site (as set out in Section 3 of this CST Policy). If, however, you disable cookies and similar technologies, your experience on the Site may be diminished and some features may not work as intended.
2. What Cookies And Similar Technologies Do We Use?
Below we list the different types of cookies and similar technologies that are used on the Site. To the extent any personal information is collected through cookies, our Privacy Policy applies and complements this CST Policy.
Essential Cookies. Essential cookies enable you to navigate the Site and to use its services and features. Without these absolutely necessary cookies, the Site will not perform as smoothly for you as we would like it to, and we may not be able to provide the Site or certain services or features.
List of essential cookies
Cookie Name | Cookie Purpose | Session or persistent cookie and expiry of persistent cookie | First party (set by the site visited) or third party cookie |
bb_token | Authenticate user during session | Persistent, 4 weeks | First party |
bb_cookies_accepted | Accept the cookie popup | Persistent, 4 weeks | First party |
Analytics Cookies. Analytics cookies collect information about your use of the Site and enable us to improve the way it works. For example, analytics cookies show us which are the most frequently visited pages on the Site, help us record any difficulties you have with the Site, and show us whether our advertising is effective or not. This allows us to see the overall patterns of usage on the Site, rather than the usage of a single person. We use the information to analyze Site traffic, but we do not examine this information for individually identifying information.
List of analytics cookies
Cookie Name | Cookie Purpose | Session or persistent cookie and expiry of persistent cookie | First party (set by the site visited) or third party cookie |
bb_sr | Traffic source | Persistent, 31 days | First party |
_ga, _gcl_au | Analyze audience to improve site design and content | Persistent _ga: 2 years _gcl_au: 3 months | First party |
_gid | This cookie is set by Google Analytics. It stores and update a unique value for each page visited and is used to count and track pageviews. | Persistent, 1 day | First party |
IDE | This cookie is set by Doubleclick and carries out information about how the end user uses the website and any advertising that the end user may have seen before visiting the said website. | Persistent, 1 year | First party |
_gat_gtag… | This cookie is part of Google Analytics and is used to limit requests (throttle request rate). | Persistent, 1 minute | First party |
_hjSessionUser_… | This cookie is part of Hotjar and it ensures data from subsequent visits to the same site are attributed to the same user ID. | Persistent, 1 year | First party |
_hjFirstSeen | This cookie is part of Hotjar and it identifies a new user’s first session. | Persistent, 30 minutes | First party |
_hjHasCachedUserAttributes, _hjUserAttributesHash | These cookies are part of Hotjar and they stores user attribute information. | Persistent, 2 minutes | First party |
_hjSession_…, _hjSessionTooLarge, _hjSessionResumed, _hjCookieTest, _hjLocalStorageTest, _hjSessionStorageTest, _hjIncludedInPageviewSample, _hjIncludedInSessionSample_…, _hjAbsoluteSessionInProgress, _hjTLDTest | These cookies are part of Hotjar and they store session information. | Session, variable, 100ms - 2 minutes | First party |
crisp-client/* | These are all the cookies that are required so that the Crisp Chat works and is able to restore a visitor message history. | Persistent, variable, 1 day - 6 months | First party |
Do Not Track Signals. We do not respond to browser do-not-track signals at this time. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allow you to decline the use of cookies or be given the choice of declining or accepting the transfer to your computer of a particular cookie (or cookies) from a particular site. To learn more, you may wish to refer to www.allaboutcookies.org. If you choose to decline cookies, some or all of the features and functionality of the Site may not be available to you.
Google Analytics. Google Analytics service is provided by Google, Inc. (“Google”). We use Google Analytics to collect anonymized statistics in order to improve the Site. You can learn about Google’s practices by going to Google Analytics and privacy and opt out of them by downloading the Google Analytics Opt-out Browser Add-on. We have taken the following measures to protect the data collected through Google Analytics:
- We have concluded a data processing agreement with Google that sets forth how Google may process the data collected through Google Analytics;
- We have configured Google Analytics settings to mask the last octet of user IP addresses;
- We have configured Google Analytics to not share data with third parties;
- We do not use other Google services in conjunction with Google Analytics.
Hotjar. We use Hotjar in order to better understand our users’ needs and to optimize this service and experience. Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. This includes a device’s IP address (processed during your session and stored in a de-identified form), device screen size, device type (unique device identifiers), browser information, geographic location (country only), and the preferred language used to display our website. Hotjar stores this information on our behalf in a pseudonymized user profile. Hotjar is contractually forbidden to sell any of the data collected on our behalf.
For further details, please see the ‘about Hotjar’ section of Hotjar’s support site.”
Browser or Device Information. Certain information is collected by most browsers or automatically through your device, such as your Media Access Control (MAC) address, computer type (Windows or Mac), screen resolution, operating system name and version, device manufacturer and model, language, Internet browser type and version, and the name and version of the Site you are using. We use this information to ensure that the Site functions properly.
Crisp Chat. The Crisp chatbox, that is running on our website, uses cookies. These are needed to restore the chat session and messages of a chatbox user when browsing between website pages and/or coming back on the website a few days after. Crisp uses cookies solely for messaging purpose, and not for tracking purposes.
For further details, please visit Crisp chatbox Cookie & IP policy.
3. How Do I Manage Cookies And Similar Technologies?
In addition to the options provided above, you can refuse or accept cookies from the Site at any time by activating the settings on your browser. Information about the procedure to follow in order to enable or disable cookies can be found on your Internet browser provider’s website via your help screen. Please refer to www.allaboutcookies.org/manage-cookies for information on commonly used browsers.
Please be aware that if cookies are disabled, not all features of the Site may operate as intended.